Kairos - Shipping & Returns Policy

We carry out shipping for all orders within India through registered courier partners. When you place an order on the website, you will receive an estimated delivery date along with your order confirmation. For items that are readily available in stock, dispatch is carried out within 3-4 business days. For all items that are not readily available, it takes anywhere from 2 to 6 weeks to dispatch the order. Please refer to the product page for product specific information on shipping, At Kairos, we consider Monday to Friday as business days, and Saturdays, Sundays and all Public Holidays are set as non-business days for shipping and deliveries.

Shipping Charges

Shipping is absolutely FREE for all orders.

Order Tracking

You will receive a tracking code and a tracking link by email along with details of the shipping partner. You could also just log into your account on our website and check the My Orders section.

Modes of Payment

You can make a purchase on Kairos using all major debit & credit cards (including Mastercard, Visa and American Express). You also have the option of making a payment through Net Banking across all major Indian banks. Cash on Delivery (COD) is not available for any product or any order value.

Returns

  • We shall accept returns of any items that have suffered any kind of damage during shipment and transit.
  • We shall replace any damaged or defective products.
  • Returns are expected within 1 week from the date of delivery of the product.
  • We will not be able to cancel any items once an order has been placed on the website.
  • For all items that are delivered in the perfect condition as displayed on the website, returns, replacements and refunds will not be eligible.

Damaged & Defective Items

  • If you happen to receive a damaged or defective product, please send us an email at [email protected] with your Order No., item details and a picture showing the damage/defect on the product, within 24 hours of receiving the product.
  • We require that all damage/defective products be returned in their original packaging with all tags attached.
  • In certain cases, return pickups might not be available and you shall have to return the item through a courier partner. Please get in touch with us at [email protected] and we shall provide you with the return address.